About Convergys:

As a leader in relationship management, Convergys provides solutions that optimize the everyday interactions between customers and employees. Managing these relationships, fostering improvement and adding value to them is how we enable organizations worldwide to improve their business performance.

Serve Your Customers Across All Channels - Consistently and Dynamically

Convergys Dynamic Decisioning is an enterprise-wide policy management solution that drives real-time decisioning at the point of customer interaction, improving the customer experience and reducing the cost to serve.